Nuvia is a brand of Universal Food Products Pty Ltd (ABN 92 607 897 101)
Delivery Policy
Your order will be processed within 1-3 business days after the payment is cleared.
Once the order has been dispatched, a notification will be sent to your email and your purchase will arrive within 5-10 business days depending on the courier and destination.
Please be aware that during holiday and promotional period (e.g. sales), orders will be processed in the order they are received and could therefore take up to 5 business days to be processed.
Return Policy
Rest assured we carefully pack and check all products, but we do know issues arise from time to time.
We do not offer returns unless an item is faulty or damaged (in accordance with Australian Consumer Law). We will need to inspect the faulty product to process any refunds or exchanges.
If you are unhappy with any of our products please let us know by emailing hello@nuviaproducts.com and we will do our best to resolve the issue.
Shipping arrangements and costs associated with returns and exchanges are at the customers expense until approved.
Privacy Policy
We, Universal Food Products Pty Ltd, manage this website and send out occasional round-ups of our favourite healthy recipes and nutritional writings to those who have subscribed to our mailing list. We hate spam as much as you do and won’t bother you with lots of emails.
We also conduct competitions, promotions, giveaways and surveys from time to time. Where you have given us your contact details – such as email address, telephone number, address and personal details, such as name and age – we will not disclose, sell or trade such information to third parties without your consent. We will take all reasonable steps to ensure the security, integrity and confidentiality of such information. We will only use the information provided by you for promotions, surveys and giveaways of our own products such as Nuvia. You can opt out of our emails at any time.
Where third-party contractors are used by us to store and secure information relating to you, we will ensure that they take they take privacy, confidentiality and security as seriously as we do. However, the cybersecurity of other parties is not something that we can give a perfect assurance about. There is an element of risk involved in all elements of internet activity, so we cannot provide warranties in that regard.
We diligently fact check the information on our website to ensure to our best ability it is from credible resources. Please note that the original information that we post is not meant to be professional advice, such as medical or dietary advice.
If the content is created by us, please do not copy it (written content or photography) as we have copyright over it. We’ll likely let you share it as long as you acknowledge it was our creation and reference us accordingly. Please do not abuse or misuse our trademarked “Nuvia” logo or its name, as it is the basis of our brand.
The links we provide to other sites or services are also meant to be information only and not unconditional endorsements as such. We do check them before posting as credibility of content is hugely important to us, but be aware that such sites, their services and the products they offer may change from time to time and we have no control over that.
If you do become aware that any external links or internal articles are unreliable or flawed in some way, please alert us so we can make amendments straight away.
We welcome any comments, suggestions and feedback you might have. Drop us an email anytime to hello@nuviaproducts.com.
Team Nuvia